Refund & Returns Policy

At SUPERBE, we are committed to providing high-quality compression socks and ensuring your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product or request a refund. This Refund & Returns Policy outlines the conditions and process for returns, exchanges, and refunds to make your experience with us as smooth as possible.

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1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be returned within 30 days of the delivery date.
• The product must be unused, unworn, and in its original packaging (including tags, if applicable).
• Any promotional items or free gifts associated with the order must also be returned if applicable.

Items that are damaged, altered, or show signs of use are not eligible for returns unless the damage is due to a manufacturing defect or shipping error.

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2. Non-Returnable Items

Certain items are not eligible for returns, including:

• Products marked as “final sale” or “non-returnable” at the time of purchase.
• Gift cards or promotional vouchers.
• Customized or personalized compression socks.

If you are unsure whether your item qualifies for a return, please contact us at info@superbesocks.shop before initiating the process.

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3. How to Initiate a Return

To start a return, follow these simple steps:

1. Contact our customer service team at info@superbesocks.shop or call us at +449072288122 with your order details, including the order number, product name, and reason for the return.

2. Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed return instructions.

3. Package the item securely in its original packaging and include a copy of your purchase receipt along with the RAN.

4. Ship the item back to the following address:

   SUPERBE Returns Department
   31 Richmond Avenue
   London, N1 0NL, UK

Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

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4. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed as follows:

• Refunds will be credited back to your original payment method (e.g., credit card, PayPal).
• Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to a manufacturing defect or error on our part.

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5. Exchanges

If you wish to exchange your product for a different size, color, or style, please follow the same return process outlined above. Once we receive your returned product, we will process the exchange and ship the new item to you. Please allow 7-10 business days for processing and delivery.

If the requested item is out of stock, we will notify you and offer a refund or alternative option.

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6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, we sincerely apologize for the inconvenience. Please contact us within 7 days of receiving your order at info@superbesocks.shop with the following details:

• Your order number.
• Clear photos of the damaged or defective item.

We will promptly arrange for a replacement or refund, including covering the cost of return shipping.

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7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please take the following steps:

• Check your bank account and payment method for any pending transactions.
• Contact your credit card company or payment provider, as it may take additional processing time before the refund is officially posted.
• If you’ve completed these steps and still have not received your refund, please contact us at info@superbesocks.shop or call +449072288122 for further assistance.

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8. Cancellations

If you wish to cancel your order, please contact us immediately at info@superbesocks.shop or +449072288122. Orders can only be canceled before they are shipped. If the order has already been shipped, you will need to follow the return process outlined above.

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9. Contact Us

If you have any further questions or require assistance with your return or refund, our customer service team is here to help! You can reach us at:

• Email: info@superbesocks.shop
• Phone: +449072288122
• Address: 31 Richmond Avenue, London, N1 0NL, UK

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We appreciate your trust in SUPERBE and are dedicated to ensuring your experience with our compression socks is nothing short of excellent. Thank you for choosing SUPERBE!